Frequently asked questions
Quick answers about our free tools, your privacy and our expert editing service.
General
What is PDFixed?
PDFixed is two things in one: free online tools for everyday PDF jobs, like merging or splitting files, and a paid editing service where real PDF experts fix the jobs a tool can’t — such as editing text, matching fonts or building forms.
Is PDFixed free to use?
Yes. All our online PDF tools are free, with no sign-up and no watermarks. You only pay if you hire one of our experts, and you always get a clear quote first.
Do I need to create an account?
No. You can use every tool straight away, without signing up or giving us your email address.
Does PDFixed work on my phone?
Yes. PDFixed works in any modern browser on computers, tablets and phones — including Chrome, Safari, Edge and Firefox. There is nothing to install.
Which languages is PDFixed available in?
PDFixed is available in English, French, Spanish, Portuguese and Indonesian. Use the language button at the top of any page to switch.
Free PDF tools
Which tools can I use right now?
You can merge, split, organize and rotate PDFs today. More tools — such as Compress PDF, JPG to PDF and PDF to Word — are on the way.
See all toolsAre my files uploaded to your servers?
No. Our tools work entirely inside your browser, so your files are processed on your own device and never sent to us. That makes them fast and completely private.
How we keep files safeIs there a file size limit?
Each PDF can be up to 200 MB, and Merge PDF accepts up to 50 files at once. Very large files may take a little longer on older phones or computers.
Do the tools reduce quality or add a watermark?
No. Merging, splitting, organizing and rotating keep your pages exactly as they are — text, images and links included — and we never add a watermark.
Why won’t my password-protected PDF open?
For your security, our tools can’t open PDFs that are locked with a password or have editing restrictions. Remove the protection first, or send the file to one of our experts.
Expert editing
What can your experts do?
Anything a tool can’t do well: fixing text in scanned documents, matching fonts and branding, true redaction of private information, building fillable forms, accessibility tagging and preparing files for print.
See all servicesHow do I get a quote?
Send us your PDF through the contact form and describe what you need. We reply with a fixed price and a delivery time before any work starts — with no obligation.
Ask for a quoteHow long does expert editing take?
It depends on the size of the job. Your quote always tells you the delivery time, so you know exactly when to expect your file before you agree to anything.
What if I’m not happy with the result?
Tell us within 7 days of delivery and we’ll make reasonable changes free of charge. If we can’t deliver what we agreed, you get your money back.
Read our promiseCan you sign an NDA for confidential files?
Yes. We are happy to sign a non-disclosure agreement for confidential documents. Only the people working on your job can see your files.
Privacy & security
Do you keep my files?
Files used with our free tools are never stored, because they never leave your device. Files you send to our experts are deleted within 30 days.
Read our Privacy PolicyIs PDFixed secure?
Yes. The whole website uses an encrypted HTTPS connection, our free tools keep your files on your device, and expert files are seen only by the people working on your job.
How we keep files safeDo you use cookies?
Only a few essential ones that keep the website working and secure. If we show adverts or use analytics, we will ask for your consent where the law requires it.
Read our Cookie PolicyPayments & refunds
How do I pay for expert editing?
The payment method, such as bank transfer or an online payment service, is agreed in your quote. We never ask for card details on this website.
What is your refund policy?
If we can’t deliver the work we agreed, you get a full refund for that work. If you cancel after work has started, we may charge for the part already done.
Read our TermsNo questions match your search.
Try another word, or ask us directly — we’re happy to help.
Still have a question?
Send us a message and we’ll get back to you as soon as we can.